Return & Exchange Policy

At Nuwara, we are committed to delivering high-quality products. If you have any concerns, we are happy to assist you according to the following terms:

ReturnsYou may request a return within 7 days from the date of delivery.
The product must be unopened and in its original condition.
Opened products cannot be returned due to quality and food safety reasons.
Shipping fees are the responsibility of the customer if the return is not due to an error on our part.

Exchanges

Customers may request an exchange if the product arrives damaged or if there is an order mistake.
You must contact us within 48 hours of receiving the order and provide a photo showing the issue.
Nuwara will cover the shipping costs if the issue is confirmed to be our responsibility.

We are always happy to assist you. Please contact our customer service team for any inquiries.